Frequently Asked Questions
1. Can I install another manufacturers' replacement cartridge in your filter housing?
While some other manufacturers' replacement cartridges may seem to physically fit in our filter housing, the quality and performance will not be the same. Only AquaPure® dirt/rust cartridges are made with a special process called Graded Density to ensure high quality and outperforms other manufacturers' dirt/rust cartridges.
2. I just installed a Reverse Osmosis drinking water system and I'm getting very little water. Is this normal?
In a Reverse Osmosis (RO) system, water is being squeezed through a special membrane. In order to reduce the desired contaminants in your drinking water, the water must flow through this membrane very slowly. For a typical home system, an RO produces about 2-3 drops a second. For this reason, a storage tank is needed with an RO system. It typically takes approximately 3-4 hours to fill the storage tank.
3. How do I remove rust and/or iron from my water?
If rust and/or iron is a concern, we recommend that a water test be conducted to determine the appropriate recommendation for your particular condition. In general, rust, also known as Ferric Iron, shows up in water as visible red particles. Depending on the level of rust in the water, a whole house sediment cartridge can work. For higher levels, a backwashing system can work. Iron, also known as Clear Water Iron or Ferrous Iron, can be removed with a water softener or iron removal system.
4. Why do I need a separate faucet for a higher quality drinking water system?
The higher the quality of water, the longer the water must stay in the filter in order to remove the intended contaminants. As a result, the water flow coming out of the filter will be low. Since not all water needs to be filtered, we recommend a separate faucet for drinking and cooking needs if a filter is used for anything beyond a chlorine, taste, and odor filter. For example, a filter designed to reduce chlorine, taste, and odor can typically flow at approximately 1.5 gpm (5.7 lpm). In this case, a dedicated faucet is not necessary. A filter designed to reduce cysts, lead, or chemicals can typically flow at only .5 gpm (1.9 lpm) so a dedicated faucet is desirable.
5. Why do you recommend a water softener when I need to remove iron or manganese?
Water softeners are designed to soften water by chemically attracting various elements to the resin media. Dissolved iron and manganese are also attracted to the resin and can therefore eliminate up to 2 parts per million of these elements. For levels over 2 parts per million, a dedicated iron/manganese removal system is recommended.
More and more people are choosing to take control of the quality of their drinking water. To effectively maintain control, consumers need a system that will consistently produce the desired result. You can rest assured in the performance of all of our products and be confident that you are drinking quality water every time!
University of Arizona
In tests conducted by the University of Arizona, our distillation systems exceed microbial removal standards for Microbiological Water Purifiers – the highest standard set by the US EPA. The innowave distillation units reduce 99.99% of the microbiological contaminants, including viruses and bacteria such as Cryptosporidium and Giardia Cysts.
NSF International
NSF International is recognized worldwide as a credible, independent, third-party certifier of drinking water treatment devices. Innowave is one of the only two companies with products to achieve NSF Standard 62 Certification, which is the strict protocol for water distillation systems. All of our products use components that are NSF certified, and in addition, we have systems that have been awarded “total system” certification.
WQA Gold Seal
AquaPure is a member of the Water Quality Association (WQA). The WQA is the international trade association representing the household, commercial, and industrial water quality improvement industry. The WQA tests water treatment equipment and awards the Gold Seal-400 only to those systems that have met or exceeded industry standards for performance, capacity, and longevity. The Gold Seal-400 is a voluntary industry standard for drinking water distillation systems. Our systems have proven effective in reducing color, odor, hardness and turbidity problems in drinking water.
UL Listed
Our systems carry the UL Mark and the Canadian C-UL Mark from Underwriters Laboratories. This certifies that the UL has found this product to meet UL’s safety requirements. UL Standards are designed to be compatible with US National Electrical Codes and other nationally recognized installation, building and safety codes.